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  • FAQ (frequently asked questions) Online Only

    What is «Online Only»?

    How does «Online Only» work?

    How long does the «Online Only» auction last?

    When can I start bidding?

    I already activated my account last year, can I bid directly again?

    How do I add items to my personal-favourites list?

    What is the Personal Overview (myKORNFELD Profile)?

    Can I view and examine the artworks on offer?

    How do I register with myKORNFELD?

    How do I log in to myKORNFELD?

    How can I get acccess to the Online Only auction?

    How long does it take to get access to the auction?

    What is the personal bid limit?

    How can I increase my personal bid limit?

    How can I bid on a lot?

    What is a bid?

    What are the bid increments?

    What is a maximum bid?

    Can I place a bid below the starting price?

    Can I bid against myself?

    How do I know that my bid has been accepted?

    How do I stay informed?

    Why am I having difficulty placing bids/maximum bids?

    Can I cancel a bid?

    How do I know during the auction that I have been outbid?

    Can I bid on multiple lots?

    How can I track my bids?

    How can I simultaneously track and bid on my bids?

    What happens if I am outbid in the last 3 minutes?

    How do I know that I have placed the successful bid?

    What are the costs?

    What is the premium?

    What does the asterisk (*) next to the lot number mean?

    How do I get my invoice?

    How do I pay my bill?

    When can I pick up the acquired works?

    Can I subsequently purchase unsold lots from the auctions?

    Where can I get help?

    What should I do if I forget my password?

    Why am I not receiving e-mails from you?

    Excellence and Expertise since 1864
    GALERIE KORNFELD AUKTIONEN AG • Laupenstrasse 41, Postfach, 3008 Bern / Switzerland • Tel +41 31 381 4673 • galerie@kornfeld.ch
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