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  • FAQ (frequently asked questions) Online Only

    FAQ (frequently asked questions) Online Only

    What is «Online Only»?

    How does «Online Only» work?

    How long does the «Online Only» auction last?

    When can I start bidding?

    I already activated my account last year, can I bid directly again?

    How do I add items to my personal-favourites list?

    What is the Personal Overview (myKORNFELD Profile)?

    Can I view and examine the artworks on offer?

    How do I register with myKORNFELD?

    How do I log in to myKORNFELD?

    How can I get acccess to the Online Only auction?

    How long does it take to get access to the auction?

    What is the personal bid limit?

    How can I increase my personal bid limit?

    How can I bid on a lot?

    What is a bid?

    What are the bid increments?

    What is a maximum bid?

    Can I place a bid below the starting price?

    Can I bid against myself?

    How do I know that my bid has been accepted?

    How do I stay informed?

    Why am I having difficulty placing bids/maximum bids?

    Can I cancel a bid?

    How do I know during the auction that I have been outbid?

    Can I bid on multiple lots?

    How can I track my bids?

    How can I simultaneously track and bid on my bids?

    What happens if I am outbid in the last 3 minutes?

    How do I know that I have placed the successful bid?

    What are the costs?

    What is the premium?

    What does the asterisk (*) next to the lot number mean?

    How do I get my invoice?

    How do I pay my bill?

    When can I pick up the acquired works?

    Can I subsequently purchase unsold lots from the auctions?

    Where can I get help?

    What should I do if I forget my password?

    Why am I not receiving e-mails from you?

    Excellence and Expertise since 1864
    GALERIE KORNFELD AUKTIONEN AG • Laupenstrasse 41, Postfach, 3008 Bern / Switzerland • Tel +41 31 381 4673 • galerie@kornfeld.ch
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